Client files are held in a secure IT storage solutions, accessible only to authorised practitioner and PPC employees. The information on each file includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service.
How clients' personal information is collected
A client's personal information is collected in a number of ways during psychological consultation with the practitioner, including when the client provides information directly to PPC or the practitioner using hardcopy forms, correspondence via email, web forms, when the client interacts directly with PPC employees such as the receptionist, and when other health practitioners provide personal information to PPC via referrals, correspondence and medical reports.
CORONAVIRUS (COVID-19) reporting requirements
In the event that our staff or any of our clients or visitors (as the case may be) contract COVID-19, we may be required to disclose names and contact details of people we have been in contact with to the AustralianHealth Protection Principal Committee (AHPPC), as well as the nature of our contact. We will protect your privacy in as much as is possible, whilst giving necessary information.
When you visit our website
When you visit our website (www.perthpsychologycollective.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that PERTH PSYCHOLOGY COLLECTIVE is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Consequence of not providing personal information
Purpose of holding personal information
A client’s personal information is gathered and used for the purpose of providing psychological services, which includes assessing, diagnosing and treating a client’s presenting issue. The personal information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.
Disclosure of personal information
Clients’ personal information will remain confidential except when:
- It is subpoenaed by a court; or
- Failure to disclose the information would in the reasonable belief of the PPC place a client or another person at serious risk to life, health or safety; or
- The client’s prior approval has been obtained to: (a) provide a written report to another professional or agency, e.g., a GP or a lawyer; or (b) discuss the material with another person, e.g. a parent, employer or health provider; or (c) disclose the information in another way; or
- you would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
- disclosure is otherwise required or authorised by law.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
A client's personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law. Clients' personal information will not be used, sold, rented or disclosed for any other purpose.
Requests for access and correction to client information
At any stage clients may request to see and correct the personal information about them kept on file. The practitioner may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988 (Cth). If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged with Perth Psychology Collective, addressed to the Practice Administrator - firstname.lastname@example.org. These requests will be responded to in writing within 21 days and in some instances, you may be required to attend an appointment for clarification purposes.
If clients have a concern about the management of their personal information, they may inform the PPC Practice Manager. Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner.